Delivery Estimates

From when your items ship, products typically arrive within 1 working day for North Island deliveries and 2 working days for South Island deliveries. Rural deliveries may take an extra working day, and bulk deliveries may take an extra 2-4 working days.

Freight will be calculated on your order as you proceed through the checkout and enter your shipping details.

For shipping to Australia, deliveries will typically take 3-5 working days.

Please note We are not liable for any import charges that occur when delivering to countries which enforce this policy. The buyer/receiver will be responsible to pay any import fees, duties, taxes, and other imposts or charges which are payable in relation to the buyer's order. We do not provide refunds on parcels that are detained or confiscated at your countries customs due to containing items which are prohibited. We recommend you contact your local Customs Bureau for detailed information on import regulations in your country.

Goods will be delivered by post or courier to the address provided on the order form.  Any delivery date given by us will be an estimate and we will not be liable for any costs, damages, charges or other expenses caused by late delivery.

We use New Zealand Couriers transport company to ship our orders.

All orders to New Zealand and Australia come with a Tracking number and can be tracked on website.  Once we dispatch your order, you’ll receive an email with the tracking information.

Shipping Security

All orders shipped by us are sent via a courier with a signature required for each delivery. In some cases, and only where you have given the courier company permission to leave orders at a designated location, your order may be delivered without requiring a signature.

Shipping Lithium Batteries

By law, all products with a lithium battery or lithium batteries themselves have to be shipped as a parcel with the appropriate documentation. Because of this, they will incur the higher freight rate.